I was in love with this machine. I've had it for 1 month exactly. It functioned well and produced ice quickly and thought it was beautiful and a great value. Until...This morning as I went to start ice, I noticed a greasy black film in the ice tray. I've used this machine every day for the last 30 days. I've run the clean cycle. I only use Distilled water as I am super picky about my ice. There's no reason there should be anything black coming out of this machine.

I've contacted customer service to see why this has happened. I will update this review upon receiving a solution. I'm so bummed because I've been using this daily and will be lost without my nugget ice.

I love this ice maker. It makes the small soft ice that I love. It doesn’t make very much at one time but it’s perfect for one person. I even ordered one for my dad.

It looked nice and was felt sturdy not cheap but after trying for two days, following the manual, it would not make any ice. Made lots of noise but no ice. We have two other counter top ice makers to use in our camper and the kids took the other one so thought we would upgrade to this model. Did not work for us so easy return but we will go back to the cheaper ones.

Makes ice quick and keeps longer than expected does stop up quick but label says to shake basket every 20minutes. Good product.

This is very close to Chick-fil-A ice. You cannot beat the price compared to the other machines on the market. I did see a lot of people having issues for example, slushy ice coming out. That happened to me once and it was because it was too close to the wall so it’s getting too warm. Once I gave the vent some room, it went right back to working fine. I use this multiple times a day with no issues. I’m impressed!

The drain cap on the bottom is flimsy silicone and leaks water everywhere. Returned.